Privacy Policy

1. Introduction

Moores & Rossiter Ltd ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, enquire about our services or otherwise interact with our business.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

2. Who We Are

Moores & Rossiter Ltd is a UK construction and landscaping company specialising in architectural stonework, property renovations and bespoke landscape projects.

• Company name: Moores & Rossiter Ltd
• Company registration number: 16604566

For the purposes of applicable data protection law, Moores & Rossiter Ltd is the data controller responsible for the personal information described in this policy.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: Your name, email address, telephone number and postal address.
• Project information: Property addresses, project descriptions, photographs, measurements, plans, specifications and other information you provide when requesting our services.
• Enquiry information: Details of your communications with us, quotation requests and correspondence.
• Contract and transaction information: Information necessary to prepare quotations, enter into contracts, arrange projects, issue invoices and process payments.
• Website usage information: Technical information such as IP address, browser type, device information and website interactions, where collected through our website or permitted technologies.

Please avoid sending sensitive personal information unless it is genuinely necessary for the enquiry or project.

4. How We Collect Your Information

We may collect personal information:

• Directly from you through contact forms, emails, telephone calls or messages.
• When you request a quotation or discuss a project with us.
• When we enter into or perform a contract with you.
• Through our website, including technical information collected through cookies or similar technologies where applicable.
• From third parties where lawfully necessary for a project, such as architects, project managers or other professional representatives.

5. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for quotations.
• Assess, plan and deliver construction, stonework, renovation and landscaping projects.
• Prepare estimates, proposals, contracts and invoices.
• Communicate with clients, architects, contractors and suppliers.
• Administer payments, accounts and business records.
• Maintain the security and functionality of our website.
• Improve our services and website experience.
• Comply with legal, regulatory, tax and accounting obligations.
• Establish, exercise or defend legal claims where necessary.

We will only use your information where we have a lawful basis for doing so.

6. Our Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases:

• Contract: Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
• Legitimate interests: Where necessary for our legitimate business interests, such as responding to relevant enquiries, administering our business, maintaining security or protecting our legal rights, provided those interests do not override your rights.
• Legal obligation: Where we must process information to comply with applicable law.
• Consent: Where you have given valid consent, including where required for certain non-essential cookies or direct marketing.

You may withdraw consent at any time where processing relies on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted third parties, including:

• Architects, project managers and other professionals involved in your project.
• Subcontractors and suppliers where information is needed to deliver agreed work.
• Accountants, insurers, legal advisers and other professional advisers.
• Website hosting providers, email providers and IT service providers.
• Payment providers and financial institutions.
• Public authorities, regulators or law enforcement agencies where legally required or permitted.

We aim to share only the information reasonably necessary for the relevant purpose. Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable safeguards are in place.

8. International Transfers

If we use a service provider that transfers personal information outside the United Kingdom, we will take appropriate steps to ensure that the transfer complies with applicable data protection law.

Such safeguards may include UK adequacy regulations, the UK International Data Transfer Agreement or other lawful transfer mechanisms, as applicable.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling contracts, maintaining business records, complying with legal obligations and resolving disputes.

Retention periods vary according to the type of information and the circumstances. Financial and tax records may need to be retained for statutory periods. Enquiry information that is no longer needed will be securely deleted or anonymised where appropriate.

10. Cookies and Website Analytics

Our website may use essential cookies and similar technologies required for its operation.

If we use analytics, advertising or other non-essential cookies, we will provide appropriate information and obtain consent where required by law. You may also be able to manage cookies through your browser settings.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

12. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information.
• Request restriction of processing.
• Object to certain processing, including processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Complain to the Information Commissioner's Office (ICO).

To exercise your rights, contact us using the details in Section 16. We may need to verify your identity before responding.

You can find information about making a complaint at the ICO website: https://ico.org.uk/.

13. Third-Party Websites

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our website and services are intended for adults seeking construction, renovation or landscaping services. We do not knowingly collect personal information from children through our website unless there is a lawful and appropriate reason to do so.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or legal obligations. The latest version will be published on this page with its updated revision date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact: